Tesco
Developing a Social Listening Framework for the UK’s Largest Supermarket, Tesco
(Audience Insight)
I oversaw a programme of strategic weekly insights that helped the leading supermarket better understand their customers and how they were responding to core social issues. I led benchmarking for the organization’s organic presence, enabling ongoing success metrics to aid wider organizational reporting on a platform, format and thematic level. The project led to an improved understanding of customers and informed responsive actions.