Tesco

Developing a Social Listening Framework for the UK’s Largest Supermarket, Tesco

(Audience Insight)

I oversaw a programme of strategic weekly insights that helped the leading supermarket better understand their customers and  how they were responding to core social issues. I led benchmarking for the organization’s organic presence, enabling ongoing success metrics to aid wider organizational reporting on a platform, format and thematic level. The project led to an improved understanding of customers and informed responsive actions.

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